Terms and Conditions

1. Introduction

Welcome to Racketszone ("Company", "we", "our", "us"). These Terms and Conditions govern your use of our website www.racketszone.com (the "Site") and your purchase of products from us.

By accessing or using our Site, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Site.

2. Definitions

• "Customer" means any person who places an order on our Site.
• "Products" means the goods available for purchase on our Site.
• "Order" means a request by you to purchase Products from us.

3. Eligibility

To use this Site or make purchases, you must:

• Be at least 18 years of age
• Possess the legal authority to enter into binding contracts
• Provide accurate and complete information during registration and checkout

4. Products and Pricing

All products displayed on our Site are subject to availability. We reserve the right to:

• Limit quantities purchased per person/order
• Refuse any order for any reason
• Discontinue any product at any time

Prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes (GST). We reserve the right to modify prices at any time without prior notice.

5. Orders and Payment

By placing an order, you are offering to purchase a product subject to these Terms. All orders are subject to acceptance and availability.

Payment Methods:

• Credit/Debit Cards (Visa, MasterCard, RuPay)
• Net Banking
• UPI (Google Pay, PhonePe, Paytm)
• Cash on Delivery (COD) - where available
• EMI options on select banks

6. Shipping and Delivery

We aim to deliver products within 5-7 business days for standard shipping and 2-3 business days for express shipping. Delivery times may vary based on location and availability.

Free shipping is available on orders above ₹499. Additional charges may apply for remote locations.

7. Returns and Refunds

We offer a 7-day return policy from the date of delivery. To be eligible for a return:

• Product must be unused and in original condition
• Product must have original tags and packaging
• Product must not be damaged or altered

Refunds will be processed within 5-7 business days after receiving the returned product.

8. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of Racketszone and is protected by Indian Copyright and Trademark laws.

9. Limitation of Liability

To the maximum extent permitted by law, Racketszone shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Site or purchase of products.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

11. Consumer Rights

As mandated by the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020:

• You have the right to accurate product information
• You have the right to return products within the specified return period
• You have the right to file complaints with consumer forums

12. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site constitutes acceptance of the modified Terms.