Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit/debit card details, UPI ID, bank account information (processed securely through payment gateways)
• Account Information: Username, password, order history, wishlist
• Communication Data: Customer support queries, feedback, reviews

2. Automatic Information Collection

When you visit our Site, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Send promotional emails and offers (with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: Payment processors, shipping partners, cloud hosting providers
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures including:

• SSL/TLS encryption for data transmission
• Secure payment processing through certified gateways
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection

6. Cookies Policy

We use cookies to:

• Remember your preferences and login status
• Analyze site traffic and usage patterns
• Personalize content and advertisements
• Enable shopping cart functionality

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, we retain order data for 7 years as required by tax laws.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Site after changes constitutes acceptance.

12. Contact Us

13. Grievance Redressal

In accordance with the Information Technology Act, 2000, the Grievance Officer for privacy concerns is: